Privacy Policy

Last updated: June 01, 2025

This Privacy Policy describes how UAB "Creacela" ("we", "us", or "our") collects, uses, shares, and protects your personal information when you interact with our services ("Services"), including when you:

  • Visit our website: www.creacela.com or any associated pages linking to this Privacy Policy
  • Use our professional translation and desktop publishing (DTP) services
  • Contact or engage with us through marketing, events, or support

If you have questions about this policy or how we manage your data, contact us at office@creacela.com. By using our Services, you accept our practices as described in this Policy.

Summary of Key Points

  • What personal data do we collect?

    Information you provide (e.g., name, email) and certain data collected automatically (e.g., IP address, browser type).

  • Do we process sensitive data?

    No, we do not collect or process sensitive personal information.

  • Do we use third-party sources?

    No, we only collect data you provide directly or through automated tools like cookies.

  • How do we use your data?

    To deliver our services, communicate with you, improve our platform, comply with legal obligations, and for limited marketing.

  • Do we share data?

    Only with trusted service providers like Google Analytics and for infrastructure security (e.g., reCAPTCHA), and only under strict contract terms.

  • How is your data protected?

    Through technical and organizational security practices — but no system can be guaranteed 100% secure.

  • What are your rights?

    You may access, correct, or delete your data, and withdraw consent at any time (where applicable).

1. What Information Do We Collect?

Information You Provide

We collect personal information when you:

  • Request a quote
  • Submit a form
  • Contact us via email or our website

Fields we collect:

  • Name
  • Email address

We require all personal data to be accurate, complete, and up-to-date.

Information Collected Automatically

When you interact with our website, we collect certain data automatically, such as:

  • IP address
  • Browser type and device characteristics
  • Usage patterns (pages visited, time spent, etc.)
  • Location data (based on IP address)

This data is used for service functionality, security, and analytics purposes.

2. How Do We Process Your Information?

  • Provide our services
  • Respond to inquiries and support requests
  • Send updates or administrative notices
  • Improve our website and services
  • Prevent fraud and ensure security
  • Contact you with relevant marketing communications (opt-out available)

3. What Legal Bases Do We Rely On?

Under GDPR and similar regulations, we process your personal data on these grounds:

  • Consent: When you give permission (e.g., newsletter opt-in)
  • Contractual necessity: To deliver services you've requested
  • Legitimate interests: For internal business improvements, analytics, and fraud prevention
  • Legal obligations: To comply with tax, regulatory, or law enforcement requirements
  • Vital interests: In cases where someone's life or health is at risk

4. When and With Whom Do We Share Your Data?

We only share your personal data in limited, controlled situations:

Third-party service providers:

  • Google Analytics (web analytics)
  • Google reCAPTCHA (spam and abuse protection)

In the event of a company sale or restructuring, your data may be part of the transferred assets.

We do NOT use or integrate Google Maps APIs or location tracking from third-party mapping tools.

All third parties operate under strict data processing agreements and are not allowed to use your data for their own purposes.

5. Do We Use Cookies or Tracking Technologies?

Yes. We use:

  • Essential cookies: For website functionality
  • Analytics cookies: Via Google Analytics to understand usage patterns

For details or to manage preferences, see our Cookie Notice.

6. Is Your Data Transferred Internationally?

Yes. Our infrastructure is located in the European Union and United States.

If you are in the EEA, UK, or Switzerland, we ensure compliance using Standard Contractual Clauses and other lawful safeguards.

7. How Long Do We Keep Your Information?

We retain your personal data only as long as needed:

  • Uploaded project files: deleted after project completion
  • Support emails: up to 1 year
  • Analytics and logs: up to 1 year

When data is no longer required, it is securely deleted or anonymized.

8. How Do We Keep Your Data Safe?

  • Encryption
  • Secure servers
  • Access controls
  • Regular audits and updates

However, no system is completely secure. Always use our Services over a secure connection.

9. Do We Collect Data from Minors?

No. Our services are not intended for individuals under 18.

If we discover such data has been collected, we will delete it immediately.

10. What Are Your Privacy Rights?

  • Access or request a copy of your personal data
  • Request correction or deletion
  • Restrict or object to data processing
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

To exercise your rights, visit: http://creacela.com/en/contact-us or email: office@creacela.com

11. Do-Not-Track Signals

We do not currently respond to Do-Not-Track signals from browsers, as no industry standard exists.

12. United States Residents' Rights

  • Right to know and access data
  • Right to correct or delete data
  • Right to opt out of targeted advertising
  • Right to appeal data decisions

To submit a request or authorize an agent to act on your behalf, contact us via http://creacela.com/en/contact-us.

13. Do We Make Updates to This Policy?

Yes. If we make significant changes, we will notify you by email or prominent site notice.

The 'Last Updated' date at the top will always reflect the latest version.

14. Contact Us

Email: office@creacela.com

Address: UAB "Creacela", Jurgio Baltrušaičio g. 9, Vilnius LT-06145, Lithuania

15. Access, Update, or Delete Your Data

To request access to, correction of, or deletion of your personal data, please submit a request via http://creacela.com/en/contact-us.